Manually assigning a customer password

Sometimes when customers have trouble logging in and resetting their password, it’s handy to assign a password of your own choice.

Take the following steps:

  1. Impersonate the customer
    Jump directly to their dashboard as they would see it by clicking the impersonate link inside their profile page
    Impersonating a customer

  2. Assign a password
    Click the change my password link to assign the customer a new password of your choice.
    Assigning a new password